Facetime Camera Not Working On Mac

It is unpleasant when FaceTime on Mac doesn't work and keeps you from connecting with family, friends, and colleagues. In most cases, the issue is temporary that lasts for a few minutes or gets fixed by following some basic troubleshooting tips. Let us start with the easiest solutions and work our way up to get FaceTime working again on your Mac running macOS Big Sur, Catalina, and earlier.

1. Mac Laptop Camera Not Working
2. Facetime Camera Not Working On Macbook Air
3. Facetime Camera Not Connected

Why is My Facetime Not Working on Mac?

Group FaceTime Not Working on Mac? With macOS Mojave, Mac users get an upgraded FaceTime feature–the ability to make group audio or video calls with up to 32 total participants! It's a feature folks have waited a long time for and with macOS Mojave+ and iOS 12.1+ and watchOS 5.1+, it's finally here! For Mac, go to System Preferences Date and Time select Set Date and Time Automatically Many FaceTime problems are due to incorrect dates or times on your devices. This article describes basic troubleshooting tips for fixing FaceTime for Mac if it is not working properly. Via FaceTime, you place video calls or receive calls from other iOS (iPad, iPhone, iPod), macOS, or OSX (Mac) users via WiFI or cellular networks.

• MacOS Catalina Fix Camera Not Working. Apple has just released MacOS Catalina 10.15.5 and according to the changelog, includes a fix for 'Resolves an issue where the built-in camera may not be detected when trying to use it after using a video conferencing app'. For those of you who have commented below about the camera no working on MacOS.
• My camera stops working. I google all over the place, and find various ideas of broken cables and faulty El Capitan upgrades. Then all of a sudden your answer comes up, not voted up even once. I follow the two steps. And the camera works. – Paolo Jul 5 '16 at 14:27.

FaceTime fails to work correctly on the Mac for several reasons. In some instances, the app misbehaves or logs you out, and thus you will not be able to use FaceTime. Similarly, if you have issues with the camera or microphone, Mac has the incorrect date and time, or you have poor internet connectivity, the video calling service won't work.

On the other hand, the issue may also be from Apple's end. But whatever be the root cause(s), here are effective tips to fix FaceTime problems on Mac successfully.

Mac Laptop Camera Not Working

1. Quit FaceTime and Relaunch It

1. Click on the Apple logo from the top left and choose Force Quit. You may also press Command + Option + esc
2. Select FaceTime and click on Force Quit.
3. After 15 seconds, relaunch FaceTime. It should work fine.

2. Check FaceTime's Server Status

1. Head over to the official Apple Server Status page and make sure there is a green dot next to FaceTime, Apple ID, and iMessage.
2. In case there is downtime here, you will have to wait until Apple fixes it.

3. Restart Your Mac

1. Click on the Apple logo from the top left and select Restart.
2. Once your Mac turns on again, launch FaceTime and place a call. It would most certainly work flawlessly now.

4. Ensure Good Internet Connectivity

FaceTime requires decent network connectivity for optimal audio and video calls. If you are streaming or downloading something in the background, make sure you pause that. Further, it would also be helpful if you restart your Wi-Fi router. In case you are using any system-wide VPN on Mac, please consider turning it off.

Note: You can check your download and upload speed on sites like SpeedTest.net and Fast.com.

5. Sign in to the FaceTime App

If you were using FaceTime earlier, this means that you were already signed in. But it is possible that now, you may need to sign in again.

1. To Sign In: Open the FaceTime app, and on the left side, you should see the sign in field. Enter your Apple ID and password to proceed.
2. To Sign Out and Re-Sign In: Open FaceTime, click on FaceTime from the top menu bar and choose Preferences. Click on Sign Out. After that, restart your Mac and sign in to FaceTime again.

6. Set Correct Date and Time on Mac

For FaceTime to work correctly, it is essential to ensure that your Mac has the correct date and time. The most straightforward way to do this is by letting the computer set these automatically.

1. Open System Preferences by clicking on the Apple logo from the top left.
2. Click on Date & Time.
3. Make sure you are in the Date & Time tab. From here, click on the lock icon and authenticate using your Mac's password.
4. Finally, check the box for Set date and time automatically.

7. Ensure Camera and Microphone are Working Correctly

FaceTime requires a camera and microphone access to function properly. If these features are not working, you won't be able to call.

1. Check for Camera and Microphone in other apps: Open the Photo Booth app on your Mac. You should see your picture on the screen. Click on the rightmost icon from the bottom left. This switches you to video mode. Now, click on the red record button and speak something. After 15-20 seconds, stop the recording. Next, play the clip and notice if you hear the audio. If yes, that means your Mac's camera and microphone are functioning perfectly.
2. Make Sure You Have a Camera and Microphone: All modern MacBooks and iMacs have an internal camera and microphone. To check if your Mac has an inbuilt microphone or not, open System Preferences and click on Sound. In the Input tab, under ‘Type,' if you see ‘Built-in,' that means the Mac has an internal microphone. However, if you have a Mac Pro (tower or rack), or Mac mini, you will have to attach an external webcam and microphone. After that, you can effortlessly make FaceTime calls.
3. Select the Correct Camera and Microphone: If you have connected more than one camera or microphone (includes wired and wireless earphones) to your Mac, make sure to select the correct input. For this, open the FaceTime app and click on Video from the top menu bar. From here, choose the right option.

8. Get the Latest Version of macOS

To fix several such issues, it is advisable to install the latest version of macOS. This becomes especially important if you are FaceTiming friends or family who use very old versions of iOS and OS X (earlier name of macOS).

1. Open System Preferences and click on Software Update.
2. Click on Update Now if you see. It may take around an hour or more to download and install the update.
3. Note: If you do not see the Software Update option in step 1, open App Store, and click on Updates.

9. Group FaceTime not Working on Mac

Are you facing trouble while calling multiple people on Mac? Did you already try the above solutions, and it brought no luck? If yes, head over to our separate guide that shows you tips to fix Group FaceTime issues on Mac.

FaceTime Issues Successfully Fixed on Your Mac!

I believe the above solutions helped you address the problem. Now, you can start making audio and video calls to other Apple users. In rare cases, if it did not, you will have to contact Apple Support, and they will advise accordingly.

Finally, it is worth mentioning that FaceTime may not available in all countries & regions (and with all carriers). When you cannot connect with people, head over to this official Apple Support page and see if you are in a region (or with an internet provider) that does not support FaceTime. In case you are, you will have to use some other calling apps like Skype, Viber, etc.

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I have been an Apple user for over seven years now. At iGeeksBlog, I love creating how-tos and troubleshooting guides that help people do more with their iPhone, iPad, Mac, AirPods, and Apple Watch. In my free time, I like to watch stand up comedy videos, tech documentaries, news debates, and political speeches.

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Nov 16, 2020 • Filed to: Solve Mac Problems • Proven solutions

Your MacBook camera can disappoint you when you least expect it, especially with the MacBook camera not working.

FaceTime cameras as in Windows come in-built on the Apple computer top bezel. They are designed to work with other internal Apple components.

However, because of reduced or interrupted communication between various components such as the motherboard, MacOS, etc., the integrated camera fails.

Therefore, this article will discuss camera issues in four parts.

Part 1. Why Is MacBook Camera Not Working?

The ability to have face to face conversations and take photos without your iPhone has made Apple's webcams very popular. The Apple company refers to them as FaceTime Cameras.

When you find your MacBook Pro camera not working, the chances are that it is a software-related issue. When MacBook camera malfunctions, it doesn't come about progressively, so there is no way to know when it'll stop working altogether.

However, the MacOS usually displays an error message when your camera is not working.

Some of the reasons why your laptop camera is not working may include but are not limited to:

• Internet connection
• Software malfunction
• Corrupted settings
• Incompatible with updates
• Wear and tear
• Physical damage
• Camera settings

Internet connection

As you all know, the Internet is the most fundamental medium of communication any time you find yourself to turn on the camera on Mac for a video call. The Internet connects the applications that require to use the camera with other users on the other side.

Facetime Camera Not Working On Macbook Air

Unfortunately, most of us overlook this aspect. You might forget to check your Internet connectivity because you are in a hurry and at times it is a poor connection.

Software malfunction

What software, the MacOS? Well, no. These are the software apps that use your Mac camera.

The integrated camera can only be used by one application at a time. Therefore, when several applications are on, e.g., Skype or FaceTime app, coordination is disrupted. Therefore, none of the apps can use the camera, which results in an error.

You should realize that the MacBook camera has no dedicated application attached to it, so, any available app that can use it takes control.

Corrupted settings

Anything that corrupts is not a safe entity. Viruses are usually the number one culprit. But what are the viruses and how do they get into your system?

A virus is a malicious code designed to disrupt software or destruction of data. So even though MacBook computers are quite secure, it doesn't mean they are entirely immune to virus attacks.

Therefore, you need to install a trustworthy anti-virus and scan your system regularly.

Incompatible updates

Update to the MacOS keeps it more secure and offers a much more seamless user experience. However, it doesn't mean that they are going to play well with other apps.

It is so since specific updates can change the general operation of your macOS and disrupt the communication between software that uses the camera and the OS. It is more common with users that have their systems set to automatic updates.

Wear and tear

It refers to the aging process of your integrated camera. In case you are wondering how a built-in camera can wear out, you're in the right place.

Your Mac camera has components that make it work. These components are exposed to elements such as dust and humidity. Furthermore, they require electricity to operate. Therefore, constant exposure to these entities wears down the camera.

Dust accumulation over time often contributes to a blockage of contacts on the tiny wires. Humidity and electricity can cause short-circuit of small components.

Physical damage

Physical damage to Mac cameras is more familiar with laptops. The portability of a MacBook makes it vulnerable to accidents. Most of the time, your camera gets hit by an object when you list expect it.

Furthermore, the MacBook can accidentally take a fall. In such cases, it's difficult to tell what components have suffered from the fall, primarily if internal. In such cases, the only remedy is to replace your camera.

Camera settings

Apple has provided no dedicated application for its FaceTime camera. Instead, applications that require its use take charge by their settings.

The settings on these applications may not play well with the macOS. Also, different apps have different settings. Therefore, some applications may not even work.

It means when the OS gives a camera error message on your Mac, it doesn't necessarily mean the camera has an issue. It could just as well be the software using it. You can, therefore, try different apps to ensure.

Part 2. How to Connect and Turn on the Camera on Mac

Your Mac computer comes with its integrated camera. However, you might want to make use of a webcam camera for various reasons such as High definition recording and better sound capturing.

1. How to Connect Camera on Mac

1. Check if your camera comes with a connection port on its side.
2. Ensure there is a cable for connecting, and it should match the USB port on your Mac.
3. Connect the camera to your MacBook using the cable.
4. Ensure you use the Type-C port to facilitate two-way communication.

Once connected, your camera should be immediately detected and ready for use by any available app.

2. How to Turn on Camera on Mac

When it comes to turning on the camera on your Mac, there is no on and off switch. Neither is there a software dedicated to operating the camera.

With Mac Computers, application software such as Photo Booth, the FaceTime app, and Skype each have settings that control the camera. With Skype, go to:

1. On the top left is the Skype tab. Click on it.
2. Click on preferences on the Skype menu.
3. Under preferences, click on the video option.
4. Mark the checkbox ‘Enable Skype Video.'

Therefore, once you launch these applications, your camera should automatically turn on and at that moment, it's in use by that particular software.

To turn on Camera using Facetime, Skype or Photobooth:

1. Go to Applications > Utilities.
2. Click on the app icon you want to use.

You can also use Spotlight to get to your application by typing its name.

Part 3. How to Fix MacBook Camera Not Working

Now for all the Mac users whose iMac camera is not working, this section is essential.

1. Restart the camera app

Restarting any camera app requires you to close it relaunch it.

Doing so gives it the chance to load up the settings anew, this time doing so correctly.

However, for some reason, your app may refuse to close.

When this happens, you'll have to force quit the app.

2. Force quit the camera app

This option is for stubborn apps that refuse to close. It allows the application to start again with newly loaded configurations. To do so, follow the steps below:

1. Go to the Apple icon at the top left.
2. Select the ‘Force Quit apps' option.
3. On the window that appears, select a camera application.
4. Click on the ‘Force Quit button at the bottom right.

To be sure, you can kill any other app that you may not know of, that might be using the camera. You will eventually force quit all applications.

It can be quickly done from the terminal using the following steps:

1. Launch the terminal either from the utility folder or using the Spotlight app.
2. Type the command ‘sudo killall VDCAssistant.' The VDCAssistant is a process launched whenever an app tries to use your integrated camera. Therefore, when this process fails, that's when you realize your laptop camera is not working.
3. On the password prompt, enter your password. It is the same password you used to log in on your MacBook.
4. No output should come up which means all applications should be closed.

If the terminal process sounds complex to you, you can make use of the Activity monitor.

1. First of all, from the Spotlight app, type Activity Monitor.
2. Click on the icon that comes up to launch it.
3. Select the CPU tab at the top. Here you will see many processes in action.
4. On the top right on the search box, type VDC. The VDCAssistant process will be isolated on the monitor.
5. Select the process.
6. On the top left is an ‘X' icon (not the red dot). Click on it to end the process.

3. Restart your MacBook

Any processes using the camera in the background will terminate by a restart of your MacBook. There are three ways of doing so:

• By clicking on the Apple icon and choosing restart on its menu.
• By pressing the Power button and on the dialog box that appears, click on ‘Restart.'
• By simultaneously pressing Control + Command + Eject/Power button, which is the most reliable as it's not dependent on the OS.

Once the computer is on, launch a camera app to see if it will still bring up an error.

4. Reboot MacBook in Safe Mode

Rebooting Mac in safe mode guarantees there will be no disruptions with the OS operations. But what is safe mode? Sometimes referred to as safe boot, allows your MacBook to perform certain software checks such as:

• Preventing startup apps from opening automatically.
• Verifies your MacBook startup disk and repair directory issues where possible.
• Fonts get disabled, specifically user-installed ones.
• The kernel cache and other system cache files get deleted.
• Only required kernel extensions are loaded.

So, how can you start up your MacBook in safe mode?

1. Restart your MacBook, then immediately press and hold down the shift key. The Apple logo should appear.
2. Release the shift key when the login window appears.

In the safe mode, if no issue arises, it means the problem was due to either a cache or directory issue.

But how do you know you are in safe mode?

1. Go to system information.
2. Click on the software tab an on the right panel find the Boot Mode. It should be labeled ‘safe'.

Part 4. How to Fix Camera Apps Not Working on Mac

Camera apps available on the MacBook include FaceTime app, Skype, and Photo Booth. These apps connect with the integrated camera and use the Internet for communication. Unfortunately, they can stop working for one reason or the other. Therefore, let's take a look into how to fix each one.

1. FaceTime Camera Not Working

FaceTime is Apple's app that you can use for video calling. So, how can you troubleshoot FaceTime not working on your MacBook?

Facetime Camera Not Connected

• Try quitting facetime then restart it.
• Check your Internet connection
  1. Go to the Apple menu.
  2. Select Preferences.
  3. Click on ‘Network control panel and check if your Mac is connected to your Wi-Fi.
• Inspect to see if your macOS is up to date. Apple could have changed settings on the service that requires you to perform an update before enjoying the service. Therefore, to check on updates.
  1. Go to settings.
  2. Click on the General tab.
  3. Check on Software Update.
• The FaceTime app could be switched off.
  1. Go to settings and check on its status.
  2. Switch it on if it was off.
• Check on FaceTime set-up
  1. Click on FaceTime on the top menu bar.
  2. Go to preferences
  3. Next to ‘Start new calls from' is a drop-down menu. Click on it.

Ensure the email address and phone number are correct.

2. Skype Camera Not Working

Solutions for Skype not working include:

• Restarting your MacBook
  1. Go to the Apple logo.
  2. On the drop-down menu, select Restart.
  3. Also, you can use the shortcut keys Control + Command + Eject/Power button to restart.
• Check on your Internet connectivity. We have already explained the process of connecting to Wi-Fi above. However, if you are using an Ethernet cable here are the steps:
  1. Check on your MacBook RJ45 port and try fixing it securely.
  2. Check on the router's side if the cable is well secured.
  3. Inspect your ethernet cable for physical damage.
• Reinstalling Skype. To do so, you first must uninstall Skype completely, then install it again. It will give you the latest version of Skype.
  1. Go to Skype on the top menu bar.
  2. Select Quit Skype.
  3. Find Skype under the applications folder and drag and drop to the trash.
  4. Go to the preferences folder and move ‘com.skype.skype.plist' to the trash.
  5. Open Finder. Type Skype. Delete all results that come up.
  6. Now empty the trash.
  7. Restart your Mac.
• Testing your camera
  1. Click on Skype on the top left of the menu bar.
  2. Go to preferences
  3. Under the audio/video, select your webcam.

3. Photo Booth Camera Not Working

1. Check your Internet connection, as described above.
2. Make sure your operating system is up to date.
3. Lastly, reinstall Photo Booth by using the macOS DVD that came with it.

Conclusion

The integrated camera has been designed to be convenient for you when you need to do a video chat. However, some are not aware of how to enable the camera on Mac while some others wonder how to turn on the camera on Mac.

Well, you should realize that Apple made no extra control features for the webcam. It is designed to work with all camera apps such as the FaceTime app, Skype, and Photo Booth. Unfortunately, these very same applications cause inconveniences, and you face my camera isn't working problem.

Many issues like Mac camera settings, there is no connected camera that leads to the failure of the camera. Hence, we tried to outline various methods you or anybody else can use in troubleshooting. Finally, we recommend that you share this article with your friends and relatives alike. Spread the word that MacBook cameras are not a failure.

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